You are welcomed to combine shipping with any order of fish. Please email us prior to doing so.
If fish is dead-on-arrival (D.O.A). Please provide a short video clip as proof of the deceased fish (along with original packing bags) and sent to our email (firstname.lastname@example.org) within 4 hours after arrival. After doing all the steps mentioned, we will then review the concern and provide the best outcomes to you such as reshipping order. NO REFUND FOR ANY SHIPPING FEES!